UX Researcher

📄
CDI
📍
Paris
💡
Tech
Publié le 
2/7/2020
BlaBlaCar
BlaBlaCar
Transports
Écologie
Social
Paris

Les engagements

BlaBlaCar double le taux d’occupation des voitures, tout en opérant un réseau permettant de réduire les émissions de CO2. Chaque année, les conducteurs et passagers BlaBlaCar permettent d’économiser 1,6 million de tonnes de CO2 grâce à l’efficience relative des véhicules remplis par rapport à d’autres modes de transport. Cette économie de CO2 compensent par exemple les émissions générées par les transports à Paris en 1 an ! Pour en savoir plus, lisez notre étude “Zero Empty Seats”.

Le covoiturage crée aussi, le temps d’un trajet, un espace unique qui laisse place à des échanges entre des personnes qui ne se seraient probablement jamais rencontrées autrement. Ainsi, partager un trajet efface les barrières et crée du lien social.
– “Nous rapprocher” est la première grande étude internationale consacrée à l’impact social du covoiturage.

– Dans “Entering the Trust Age”, une étude co-signée par NYU Stern et BlaBlaCar, vous en apprendrez plus sur les outils qui ont permis à BlaBlaCar de créer de la confiance et de permettre à des millions de membres de partager leurs trajets.

L'entreprise

BlaBlaCar rassemble la plus large communauté de covoiturage longue distance au monde. La plateforme met en relation des conducteurs voyageant avec des places libres et des passagers se rendant dans la même direction. Ils partagent un trajet et les frais qui y sont liés. Avec l’intégration de bus et du covoiturage courte-distance à sa plateforme, BlaBlaCar souhaite devenir la place de marché de référence de la mobilité partagée sur la route. Pratique, économique, conviviale et responsable, partout où il y a une route, il y a un BlaBlaCar.

Notre mission : Nous apportons de la liberté, de l’équité et de la fraternité au monde du voyage.

QUELQUES CHIFFRES

  • 90 millions de membres
  • 22 pays : France, Espagne, Royaume-Uni, Italie, Pologne, Allemagne, Portugal, Belgique, Pays-Bas, Luxembourg, Russie, Ukraine, Turquie, Inde, Mexique, Serbie, Roumanie, Croatie, Hongrie, Brésil, Slovaquie, République Tchèque.
  • 25 millions de voyageurs par trimestre
  • 3,9 personnes par véhicule : c’est le taux d’occupation moyen sur BlaBlaCar, contre 1,9 personne par véhicule sans BlaBlaCar
  • 1,6 million de tonnes de CO2 économisées chaque année – soit l’équivalent des émissions générées par les transports à Paris en 1 an !

UNE EQUIPE DE TALENTS PASSIONNES

L’équipe BlaBlaCar compte 700 collaborateurs passionnés et innovants, de 35 nationalités différentes et maitrisant tous l’anglais. Par ailleurs, 1/4 de l’équipe fait partie des Ambassadeurs BlaBlaCar. BlaBlaCar en France obtient un score de 78/100 à l’Index de l’Egalité Professionnelle 2020.

Le job

Our Customer Experience (CX) team members come from all kinds of countries and backgrounds, yet they have one common attitude: whether it’s about a user problem, an interface bug or a way of working, they’re always asking themselves how they could make things better.

When asked what they like about working at BlaBlaCar, our teammates mention: “we are involved early in projects”, “we rely a lot on data to make decisions”, “we’re designing a service that is actually changing how millions of people travel”, “we dive into fascinating topics like social interactions, trust mechanisms in different countries, value of comfort, or perception of time”, “we work in a company that is embracing more and more the value of CX”, “we listen to our members to make our product evolve in the best way”.

We see research as an essential element in the product development process, from ideation to design evaluation and product release quality and today, we are opening a new position for a UX Researcher, to work closely with a Senior UX Researcher.

What you will directly contribute to:

  • Planning, coordinating, and conducting research projects such as usability tests, user interviews, etc.
  • Managing a network of internal and external partners across key markets (Russia, Brazil, Germany, Spain, Italy, France, Poland…) to deliver usability tests on a wide range of products
  • Collaborating with the product team to infuse a research-driven customer-centric mindset by piloting top priority research initiatives for Designers, Product Managers and Engineers, in a fast-paced environment
  • Identifying and delivering appropriate research and design targets that best align with project needs, including creative methods and recruitment strategies where required
  • Exploring a range of user research methodologies including interviews, in-lab usability testing, moderate and unmoderated prototype testing
  • Advocate research findings to diverse audiences through written reports and in-person presentations

Profil recherché

What you will need to be successful:

  • 2-3+ years of hands-on user research activities
  • Master degree in human sciences: psychology, ethnography, cognitive science…
  • Experience with a wide range of Qualitative & Quantitative research methods, including usability tests
  • Track record of delivering usability testing including writing scripts, moderating, interpreting findings and briefing design team
  • Strong organizational and project management skills as well as experience leading multiple projects simultaneously
  • Team-player mindset, comfortable working in a multi-disciplinary team
  • Humility, structure, passion, sense of humor, and action-oriented attitude
  • Fluency in English

Déroulement des entretiens

A few practical details about the role:

  • Start: As soon as you are ready!
  • Location: Paris HQ
  • Contract: Permanent contract (CDI)
  • Compensation: Competitive package based on experience

What we offer all of our employees:

  • The opportunity to have a meaningful impact, building a CO2-saving global travel network enabling strong human connections too.
  • A strong “Fun & Serious” company culture
  • An international environment with a team counting 35 nationalities, serving a global member-base from 8 offices around the world (Berlin, Kiev, Madrid, Milan, Moscow, Paris (HQ), São Paulo, Warsaw)
  • State-of-the-art office spaces, in a great location
  • A start-up spirit grounded in agility & teamwork
  • Challenging career opportunities in a high-growth and fast-paced environment
  • Weekly team-all BlaBlaTalks to learn from each other
  • Weekly Tech Demos, so that we’re all up to date with where our product stands

And some other great perks!

  • Free carpooling and bus rides to live our value “Be The Member”.
  • BlaBlaBreak which takes us all for an unforgettable weekend every 18 months
  • Possibility to work from another BlaBlaOffice abroad for a week once a year (BlaBlaSwap)
  • The choice between the latest Mac or PC equipment

What is next:

If you are ready to join our exciting journey, please apply below: upload your resume in English (PDF format) and answer our questions in English. Kindly note that only complete applications will be reviewed by our hiring team and that all your information will be kept confidential.

You can expect us to review your application within the following two weeks. If your application and profile fit our requirements, we will invite you for a phone interview, followed by two/three in-house interview sessions and a test.

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Détails

  • CDI 
  • Début :  28 juin 2020
  • Paris
  • Bac +5 / Master
  • > 3 ans
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